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When guests can frequent any establishment they want anywhere and anytime, Hospitality companies need to give customers a reason to choose their establishment. In the battle for guest loyalty the one great differentiator is the experience. In Hospitality, the guest experience is paramount. It’s what sets providers with similar products apart. Its how new guests are attracted, how loyalty is created, and how loyal guests become brand advocates.
The backbone of integrated communications is the MOTOTRBO digital two-way radio platform. This complete, flexible and adaptable solution includes two-way digital radios, accessories, applications, systems and support services.
MOTOTRBO integrates voice and data to help staff coordinate and collaborate more productively and efficiently, no matter the size of your operation. You get reliable, real-time communications at the touch of a button to respond instantly to guests and help improve safety and security. Whether you want to communicate between buildings, across a multi-acre complex or with a branch at a different location, MOTOTRBO connects everyone seamlessly.
With customer service as the key differentiator in the guest experience, Hospitality providers are constantly seeking to improve responsiveness to guest requests while at the same time improve the efficiency of their service employees. It takes more than good intentions to provide a high level of customer service. The right processes must be in place, supported by the right tools to enable staff to respond to guest requests and speed issue resolution. Real-time communication among staff is essential to the process, particularly at full-service establishments where customer service expectations are high.
Regardless of the size or type of facility, all Hospitality companies face similar communications challenges, including, but not limited to: